Shipping Policy

Aceintek provides digital software assistance services and cloud infrastructure solutions. As such, there are no physical products to ship.

Service activation occurs immediately upon successful payment confirmation:

• Starter Plan: Instant access to free tier services

• Growth Plan: Services activated within 24 hours of payment confirmation

• Scale Plan: Services activated based on your custom requirements, typically within 24-48 hours

You will receive an email confirmation with your order details and service access information upon successful payment.

Service activation timelines vary by plan:

• Free Plans: Immediate activation upon signup

• Paid Plans: Activation within 24 hours of payment confirmation

• Custom Plans: Activation within 24-48 hours, depending on configuration requirements

If your service is not activated within the stated timeframe, please contact us at zahd87956@gmail.com with your Order ID.

Once your service is activated:

• You will receive an email with access credentials and setup instructions

• Service dashboard access will be available through your account

• Support documentation and resources will be accessible immediately

• Technical support will be available according to your plan's support level

All service delivery is electronic and does not require physical shipping or delivery addresses.

Our digital services are available globally:

• Services can be accessed from anywhere with an internet connection

• No geographic restrictions apply to our digital service delivery

• Payment processing supports multiple currencies through Razorpay

• Support is provided in English, with response times based on your plan tier

Service delivery may be affected by:

• Scheduled maintenance windows (advance notice provided)

• System updates and upgrades

• Third-party service dependencies

We strive to minimize service interruptions and will notify you of any planned maintenance that may affect service availability.

If you experience any issues with service activation or delivery:

Email: zahd87956@gmail.com

Phone: 8867487956

Address: Pipeline Road, Bangalore, Karnataka 560090

Please include your Order ID and Payment ID when contacting us about delivery issues.